Features

Nora’s Inbox is your hub for managing customer inquiries.

Open Tab: Emails that Nora isn’t confident about (yet) will appear here. Review her draft responses, approve or edit them, and resolve the ticket.
Done Tab: Resolved tickets are moved here for your future reference.

Update your personal details, business name, website, and industry at Account Settings. You can also delete your account from this page.

Personality Customization Adjust Nora’s tone and behavior with custom instructions. Want her to sound like an Aussie or use industry-specific jargon? Tailor her responses here.
Confidence Score Change Nora’s minimum confidence score to control when she sends automatic replies. Beginners may prefer to set the confidence score to 100, ensuring all responses require manual review. By default, the confidence score is set to 80.
Knowledge Sources Update Nora’s learning by adding or removing PDFs and links. Successfully trained sources appear in the knowledge table. Ensure PDF text is able to be highlighted in a PDF editor to make sure Nora can read them!

Use the delivery settings to manage what domains you use for sending and receiving emails and change the sender name.

Nora partners with Stripe for secure, simplified billing! To download invoices and cancel or change your subscription, use our Stripe Billing portal.

Top Left: Click the Nora logo to return to the Inbox.
Bottom Right: Access the help bubble for:
- Reporting bugs
- Requesting new features
- Visiting the documentation
- Emailing support
Top Right: Click the person icon to access account settings and log out.

Data Storage Your data is securely stored in an AWS-managed database in Virginia (us-east).
Data Retention Data is retained as long as your account is active. You can delete specific data or your entire account at any time.
Account Deletion Delete your account from the Settings page by clicking “Delete My Account.”